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Full-time Lead IT Process Development

at Mejo (Anywhere)

Position: Lead IT Process Development
Location: Los Angeles CA 90017

The Process Development Lead is a technical individual contributor and has the overall responsibility to lead the development, maintenance and oversight of Information Technology process and quality improvements that align with IT initiatives
Provides strategic consulting level support and guidance through key IT process improvements
Reviews, assess and audits internal tools and processes for the purpose of mitigating, risks, gaps and opportunities to improve efficiency and effectiveness of IT operations.
Partners and collaborates with IT management, technical and other support staff to identify, define and prioritize opportunities for process and quality improvement projects based on predefined initiatives
Works with IT management to develop performance improvement targets for quality, service and efficiency of the organization
Develops and measure standard metrics, diagramming the flow, including inputs and outputs of a process
Monitors existing and new processes to ensure it works as intended
Conducts research, defines, documents and presents process and quality improvement proposals to IT Senior Management for collaboration, approval, funding and staffing
Serves in a lead role enabling IT to achieve their process and tools improvement initiatives
Maintains effective relationships with IT management, technical, support staff and IT business customers
Develops and implements sound, factual rational for findings and recommendations
Creates consensus with other IT functions as to the timing of process or tool solutions. Oversee the launch of solutions and assist in maximizing the positive impact on IT and business departments.

Required Skills/Experiences:
Bachelor’s Degree area of studies/major: Business, Engineering or related field
7 years of experience leading and implementing IT process improvement initiatives.
Must have prior experience and knowledge in utilizing basic tools for continuous improvement (Six Sigma or related process improvement methodology).
Experience and working knowledge in developing process documents and flow diagrams.
Experience and working knowledge of project and change management disciplines and methodologies.
Detail oriented, strong organizational, planning and analytical skills with the ability to manage and prioritize multiple demands.
Proficient in data analysis, interpreting and evaluating complex information while identifying patterns.
Perform root cause analysis with detailed reported outcome.
Excellent written and verbal communication skills with particular emphasis on presentation skills.

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Published at 17-01-2017
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