This job ad has been posted over 40 days ago...
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applicant

Full-time Desktop Support Analyst

at Robert Half Technology in Texas | TX Jobs

JOB DESCRIPTION

Our client is looking for a candidate to fill a position on their Technical Support Team. The ideal candidate will have Help Desk and Desktop support experience as this is a blended role. The majority of it will be phone support 70/30 phone support/desk support.

Key Responsibilities

Act as Tier 1 technical support for all trouble tickets

Respond to Trouble Tickets within required service level specifications and take appropriate action to troubleshoot and resolve issues

Proactively communicate with end users regarding trouble ticket status

Monitor the progress of trouble tickets to ensure that all tickets reach final resolution and that end users receive appropriate communication

Install PC systems and related peripherals using established procedures

Perform preventative maintenance tasks on PC systems and peripheral equipment

Troubleshoot and repair PC systems and peripheral equipment

Install and configure end users phone and voice mail using established procedures

Install and maintain audio/visual equipment

Assist IT Director with maintenance of software product licensing

Assist IT Director with maintenance of disaster recovery documentation

Interface with management and staff in all departments

Interface with multiple vendors to coordinate information technology services supplied to the organization

Qualifications

High school diploma or general education degree (GED)

Minimum 2 years of experience as a Helpdesk/PC Desktop Support Technician in a Microsoft Windows

Working knowledge of Microsoft Office applications

ability to analyze, troubleshoot problems, and select the appropriate action for repair

Strong ability to effectively communicate with management, staff, consultants and vendors

Exceptional customer service skills


Plus Skills

CompTIA A+ certified

MCP/MCDST

VMWare View experience


If you are interested in this position please send your resume to Monique.Moore@rht.com


JOB REQUIREMENTS



Minimum of 2 years of experience in Help Desk/Desktop

Experience working with end users via phone and email as well as face to face

Experience troubleshooting smartphones

Experience working with C-level executives

2 years troubleshooting Microsoft Office up to 2010

2 years experience working with a ticketing system

2 years experience troubleshooting Windows 7


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Published at 08-06-2014
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