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Full-time Customer Service Engineer (CSE) - Level 1

at Xerox in Minnesota | MN Jobs

Description

**_Purpose:_**AC/a,!AC/ Accountable for providing service to Xerox customers based on assigned equipment & geographic location.

**_Scope:_**AC/a,!AC/ Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer.

**_Primary Responsibilities:_**AC/a,!AC/ Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance.
AC/a,!AC/ Manage call activity; perform call close administrative requirements.
AC/a,!AC/ Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required.
AC/a,!AC/ Adhere to proper escalation procedures to resolve customer issues.
AC/a,!AC/ Provide customer training on assigned products in accordance with current field procedures.
AC/a,!AC/ Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
AC/a,!AC/ Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team.
AC/a,!AC/ Drive a motor vehicle

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Qualifications

**_Candidate Education:_**Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Preferred Associate Degree / College Diploma /Cegep / A Levels

**_Professional Certifications:_**Preferred COMPTIA – A+ /N+

Candidate Background: Skills, Knowledge & Ability:

Minimum requirements:

0-3 years of experience as a Customer Service Engineer.
basic computer / network knowledge or equivalent competency.
MS Office experience.
Possess a valid drivers license (the license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks).

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Job: Technical Customer Services

Primary Location: United States-Minnesota-Bloomington

Organization: Global Technical Service and Metered Supplies

Schedule: Full-time

Virtual/work from home?: No

Unposting Date: Ongoing

Req ID: 14023881



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Published at 03-06-2014
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