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Full-time Service Delivery Manager III

at Xerox in Oregon | OR Jobs


Xerox is the world’‘s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit,, or

Service Delivery Manager (SDM) is responsible for overseeing ITO (Information Technology Outsourcing) operations for a global retail client. This SDM will focus on the client’s IT operations in both North and South America to ensure contract deliverables/project goals are met with an emphasis on client relations, service requests, and problem resolution communications within the region. The SDM is supports profit and loss (P&L;) management and new business development activities within the region

This IT operations management position requires experience in client-executive relationship management, large global organization’s policies and procedures, and matrix-management of IT engineering resources.


  • Oversees and manages the IT operations within the Americas region of the client organization and ensures that SLAs are met
  • Manages the client relationship ensuring customer satisfaction.
  • Coordinates the activities of Xerox’s IT services operations and the client


  • 10+ year’s operations management in IT
  • Strong technical, communications and management skills
  • Outsourcing experience preferred
  • Bachelor’s Degree preferred
  • Spanish and/or Portuguese language skills desirable



Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to.



Virtual/work from home? Yes

Primary Location: United States-Oregon-Hillsboro

Virtual/work from home?: Yes

Req ID: 14006645

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Published at 03-06-2014
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