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Full-time Sr Tech (AP2)-Telecom Tech Sales

at verizon in Vermont | VT Jobs


Job Overview

Company:
Verizon
Title:
Sr Tech (AP2)-Telecom Tech Sales
Skills:
Cisco, Management, Quality, Sales, Scheduler, Scheduling, Supervision, Telecom, Video
Date Posted:
2-18-2014
Location:
Reston, VA
Area Code:
703
Employ. Type:
FULLTIME
Job Length:
Full-Time Security
Position ID:
341309
Dice ID:
10241294
Travel Required:
unspecified
Telecommute:
no

Contact Information

Address:
One Verizon Way
City:
Basking Ridge, NJ 07920-1097
Phone:
(908) 559-4000
URL:
http://www.verizon.com/jobs/

Job Description

The candidate will provide specialized VTC support to executive level customers and special events. The operator will serve as a member of the video operations support staff, providing assistance to VTC customers.
Duties:


- Provide VTC scheduling assistance to customers.


- Setup and monitor MCU based conferences.


- Assist customers with connecting to conferences.


- Provide email and telephone support to the VOC as needed.


- Coordinate with distant end users to ensure successful videoconferences.


- Instruct users in the operation of the VTC user control panel and all other end user VTC equipment.


- Performs VTC technical assistance to local users on an as needed basis.


- Provide recommendations to management on improved equipment reliability and conference quality.


- Provide daily, weekly and monthly reports to management.


Qualifications

Requirements:


- 1 to 2 years experience providing VTC support.


- Attention to detail.


- Must be willing to work shifts.

Desired Skills:


- Proficiency in Microsoft Office.


- Must possess excellent problem solving skills to troubleshoot complex VTC problems.


- Self starter with the ability to work as part of a team or independently with minimal supervision.


- Professional oral and written presentation skills.


- Professional appearance is a must.


- Polycom VTC and CISCO/Tandberg VTC experience.


- JWICS VTC and Scheduler experience.


Active TS/SCI++ Clearance


Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.




Incentive: Yes
Job ID: 341309
Driving Requirements: No Driving Required
Clearance: Yes
Travel: None
Relocation Assistance: No


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