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Contract IT Site Technician

at PC Connection, Inc in Minnesota | MN Jobs



Skills:
End-User Devices - Desktop, Laptop, Network LAN / WAN

Location:
Shakopee, MN

PC Connection Services has a fantastic opportunity through our technical staffing division for an IT Site Technician in Shakopee, MN. It is a 90 day contract-to-hire position.

MAJOR RESPONSIBILITIES

Provides seamless first-level local IT support to site end-users for desktops, laptops, terminals, servers, network equipment, telephone systems, printers, fax machines, email, file sharing, collaboration tools and local business applications
Provides second and third level support to the Group IT Service Desk when required
Co-ordinates the procurement and installation of core infrastructure with other Group IT teams and vendors
Co-ordinates and/or performs hands-on fixes to end-user devices including installing and upgrading hardware and software and configuring systems and applications
Records and documents all incidents, problems and changes in the Group IT Service Desk system
Resolves all incidents, problems and changes in line with service level expectations ensuring all end-users and stake-holders affected are kept up-to-date on status where necessary.
Ensures site backups are completed, reviewed, documented and tested in line with IT policy
Manages and maintains site IT infrastructure documentation in line with IT practice
Maintains site IT infrastructure in line with maintenance procedures and contractual obligations
Keeps up-to-date with IT technologies that can provide competitive advantages through appropriate learning and development.
Participates in the out-of-hours support rotation which operates 24x7x364.

BACKGROUND & EXPERIENCE

1-3 years of relevant experience in core infrastructure and workplace solutions support in a multi-site manufacturing or service desk environment.
Understanding of the ITIL Framework (Incident / Change / Problem Management procedures and best practice).
Technical knowledge and understanding of major technology areas, platforms, development processes and system lifecycles.
Good phone skills and an ability to provide technical support over the phone.

TECHNICAL

End-User Devices (Desktop / Laptop / Terminal / Netbook / Mobile Phone / HHT)
Network (LAN / WAN)
High Availability & Disaster Recovery Technologies
Identity Management & Authentication
Server Administration
MS Operating Systems (Desktop – XP / W7 / W2000; Server – W2003)
Voice Telephony
Messaging & Collaboration Solutions (Lotus Notes / Quickr / Sametime)

Please send resumes to ariar@valcomtechnology.com for consideration.

To learn more about PC Connection or to apply directly through our website, please visit the link: http://www.pcconnection.com/IPA/Content/Careers/TechnologyStaffing.htm. Select the CLICK HERE link to see all available openings.


Lila Nelms
PC Connection, Inc
Itasca, IL 60143
Fax: (630) 285-0064
Web: http://www.pcconnection.com


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Published at 28-02-2014
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