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Full-time Entry Level IT Specialist

at vaco technology in Georgia | GA Jobs

Entry Level IT Specialist

Tucker, GA

We are seeking an Information Technology Specialist who will work at our main office in Tucker Georgia but will deliver support to our Douglasville and Dallas branch locations. This individual will provide technical support to various levels of staff.

Candidate must be a team player and demonstrate the ability to serve internal as well as our external members in an efficient and professional manner. Candidate must be self-motivated with a great attitude to enhance our organization's goals and able to provide software training and support.

The IT Specialist will be responsible for delivering IT, computer, phone and network service and support for the credit union's three offices. This includes both onsite and remote maintenance and troubleshooting. The candidate must be able to support a Windows network environment. Great customer service, ability to multi-task, attention to detail, self-motivated and excellent communication skills are a must. Flexibility to work outside of normal business hours as required.

Duties and Responsibilities:

Operate and monitor computer equipment and peripheral devices including the computer network system, servers, desktops, laptops and VOIP phone system. Perform and verify scheduled backups. Support and maintain VPNs for laptops and network. Complete all upgrades and updates as needed.

Manage service requests and upgrades related to third party software, hardware and systems which interact with Fiserv's Portico data processing platform.

Maintain and develop documentation for inventory, passwords, network diagrams and resources. Work with management for disaster recovery and business continuity planning and testing. Run and compile reports as needed using appropriate software.

Knowledge, Skills and Abilities:

Ability to maintain and troubleshoot operating systems and document operational problems

Possess strong trouble shooting skills and proven expertise in the core areas of IT infrastructure (i.e. Networks; Microsoft 2003 Server/DNS; Windows XP/7/8; Symantec Back-up Exec)

Read and understand technical materials

Communicate and work with vendors and credit union staff in a team environment as well as work independently under self-motivation

Ability to gain basic familiarization with the Fiserv Portico data processing system, Efichency and Kofax imaging systems and Cognos Report Analytics

Intermediate skill level in PC and server hardware, networking standards, World Wide Web, and Microsoft Office product suite

Possess attention to detail, exceptional organizational and decision making skills

Good Organizational, project and time management skills are necessary

Ability to lift up to 50 lbs.

Transportation and ability to drive between our various branches is required

Education: High School Diploma required
Vaco - Atlanta
Vaco - Atlanta

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Published at 27-02-2014
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