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Contract Web Support Analyst

at vaco technology in Vermont | VT Jobs


Skills:
web support, web development, HTML, CSS, PHP, windows xp, linux, web servers

Location:
Norfolk, VA

Web Analyst

The Web Analyst will provide outstanding service to our customers in an effort to meet their needs and exceed their expectations. This position is assigned to the Advanced Services team, which troubleshoots and responds to issues escalated by the Services Desk when no standard solution exists.

Specific Duties/Assignments


Provide support for a group of websites and their associated back ends.

Resolve incident requests through troubleshooting and investigation. Escalate if necessary. Apply fixes or workarounds as appropriate.

Apply analytical skills, problem-solving and technical expertise to root cause analysis and resolution.

Perform maintenance via telephone, and email to clarify and resolve customers technical issues.

Troubleshoot customer web code including HTML, PHP, and JavaScript.

Use Windows XP-based terminals to work with company\'s Linux web servers.

Provide back-up to the Services Desk and serve as mentors to the staff.

Document and share knowledge with customers, team members and others.

Manage ticket caseload according to KCS principles and guidelines.

Adjust language or terminology to the characteristics and needs of the audience.



Required Skills/Experience/Qualification


Professional, positive and amicable attitude and demeanor.

Top-notch communications and interpersonal skills, and listening comprehension.

Ability to work both independently and collaborate as part of a team.

Must be self-motivated, organized, thorough, and detail-oriented.

Be able to work quickly, calm under pressure, and in a high stress environment

Strong technical writing skills

Must display commitment to teamwork and excellent customer service. Meet or exceed expectations of internal and external customers.

Perform quality work that has been tested with an emphasis on the highest possible accuracy.



Education and Related Experience


Bachelor\'s degree or equivalent; Minimum three years Tier 2 experience in an application support or service desk environment.

Three or more years\' experience working with Internet applications, services and technologies. Experience should include some understanding of networking/distributed computing environment concepts, client-server architecture, operating system concepts, relational and/or object databases and application development and deployment.

HTML, XML, JavaScript, Java, and CSS

Previous backend server experience.

Understand mobile WAP site and advertising delivery for mobile devices, PDAs, and smart-phones.

Understand how mobile browsers work and key differences of the most popular mobile devices, PDAs, and smart-phones.

Understand large-scale web applications for content management systems, advertising, data feeds, etc.

Understand multi-tiered web server, application, database and network environments



Vaco - Richmond
Vaco - Richmond
Phone: (757) 213-6851
Web: http://www.vaco.com


Skills:
web support, web development, HTML, CSS, PHP, windows xp, linux, web servers

Location:
Norfolk, VA

Web Analyst

The Web Analyst will provide outstanding service to our customers in an effort to meet their needs and exceed their expectations. This position is assigned to the Advanced Services team, which troubleshoots and responds to issues escalated by the Services Desk when no standard solution exists.

Specific Duties/Assignments


Provide support for a group of websites and their associated back ends.

Resolve incident requests through troubleshooting and investigation. Escalate if necessary. Apply fixes or workarounds as appropriate.

Apply analytical skills, problem-solving and technical expertise to root cause analysis and resolution.

Perform maintenance via telephone, and email to clarify and resolve customers technical issues.

Troubleshoot customer web code including HTML, PHP, and JavaScript.

Use Windows XP-based terminals to work with company\'s Linux web servers.

Provide back-up to the Services Desk and serve as mentors to the staff.

Document and share knowledge with customers, team members and others.

Manage ticket caseload according to KCS principles and guidelines.

Adjust language or terminology to the characteristics and needs of the audience.



Required Skills/Experience/Qualification


Professional, positive and amicable attitude and demeanor.

Top-notch communications and interpersonal skills, and listening comprehension.

Ability to work both independently and collaborate as part of a team.

Must be self-motivated, organized, thorough, and detail-oriented.

Be able to work quickly, calm under pressure, and in a high stress environment

Strong technical writing skills

Must display commitment to teamwork and excellent customer service. Meet or exceed expectations of internal and external customers.

Perform quality work that has been tested with an emphasis on the highest possible accuracy.



Education and Related Experience


Bachelor\'s degree or equivalent; Minimum three years Tier 2 experience in an application support or service desk environment.

Three or more years\' experience working with Internet applications, services and technologies. Experience should include some understanding of networking/distributed computing environment concepts, client-server architecture, operating system concepts, relational and/or object databases and application development and deployment.

HTML, XML, JavaScript, Java, and CSS

Previous backend server experience.

Understand mobile WAP site and advertising delivery for mobile devices, PDAs, and smart-phones.

Understand how mobile browsers work and key differences of the most popular mobile devices, PDAs, and smart-phones.

Understand large-scale web applications for content management systems, advertising, data feeds, etc.

Understand multi-tiered web server, application, database and network environments



Vaco - Richmond
Vaco - Richmond
Phone: (757) 213-6851
Web: http://www.vaco.com


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Published at 27-02-2014
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