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Contract IT Support Technician & Jira Admin

at New Iron Group, Inc in Texas | TX Jobs

Travel Req:
none
Telecommute:
no
Pay Rate:
DOE

The IT Desktop Support Technician provides an excellent service experience to internal employees, enabling them to accomplish business tasks. Please be service-oriented with good verbal and written communication skill, to work closely with a team of administrators, supporting Linux, Windows, Outlook, and Mac machines in a corporate environment. This is a contract to hire position in NW Austin (Arboretum area).

If you love working with machines and building hardware, if you are happiest when there is a little chaos, and if you are passionate about systems and security, we'd like to meet you.

Responsibilities:
Field escalated requests from IT Helpdesk Analysts, via Help Desk Tickets (HDT) or telephone in a courteous and professional manner.
Manage escalated incidents and resolve the incidents working with Desktop Services team to capture details in knowledgebase articles for future reference.
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Develop help sheets and frequently asked questions/answers for employees and team members.
Apply diagnostic utilities to aid in troubleshooting.
Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology.
Assisting in the deployment of new Application, OS, Patch releases to the customer base.

Required:
Extensive application support with MS Office, Outlook, Jira, Confluence
VMware Virtual Desktop Infrastructure
Desktop and server operating systems including Windows, OS X and Linux
Working knowledge of a range of computer diagnostic utilities.
Authorization to work in the US without sponsorship

This is a contract-to-hire position located in Austin, Texas. Principals only. Recruiters, please do not contact this job poster.

Darcy Carpenter
New Iron Group, Inc.
5703 B Jeff Davis Ave
Austin, TX 78756
Phone: (512) 371-3775
Alt. phone: (800) 279-1674
Web: http://www.newiron.com


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Published at 22-02-2014
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