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Full-time Desktop Support - Ambulatory

at Networking Technologies & Support, Inc in Virginia | VA Jobs

Skills: Windows 7, Microsoft Office Suite, Trouble Shooting Hardware and Software over the phone and in person

Travel Req: none
Telecommute: no
Pay Rate: $15 – 18

NTS is hiring a Desktop Support Specialist to support multiple locations in the Kilmarnock area. The successful candidate will possess and utilize exceptional customer service skills as they interface with end users on a daily basis. The successful candidate must have a valid VA driver’s license, proof of insurance, and reliable transportation. The successful candidate must be able to lift 30 lbs and walk between 1 and 2 miles in an 8 hour shift.

Responsibilities include:

  • Respond to requests for technical assistance via phone or electronically (tickets)
  • Educate end-users on how to resolve various hardware and software problems
  • Diagnose and resolve technical hardware and software issues
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Setup new user hardware/ software
  • Maintain hardware and software inventory
  • Clone computer using imaging software; maintain clone images
  • Provide technical assistance for all printers and scanners
  • Provide technical assistance to users for network, VPN, web based portal and wireless issues.
  • Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate
*Travel between locations and interface with end-users

Skills Required:

• 1 – 3 years experience supporting WindowsXP/Win7 desktop/laptop PCs
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Customer Service Experience a must

Certifications a Plus:

A+, HPAPS, MCP, MCITP, HP and/or IBM Hardware certifications, Printer Repair Certifications

NTS is an Equal Opportunity Employer supporting a Drug-Free Workplace.

APPLY DIRECTLY: http://ch.tbe.taleo.net/CH07/ats/careers/requisition.jsp?org=NTS&cws=1&rid=244
Bernard Robinson
Networking Technologies & Support, Inc.
14421 Justice Rd.
Midlothian, VA 23113
Phone: (804) 858-8037
Web: http://www.networkingtech.com



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Published at 22-02-2014
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