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Full-time Director, IT Operations (Access Management / Service Delivery)

at MoneyGram in Minnesota | MN Jobs

Access Management/ Information Security, IT Service Delivery, Gramm-Leach-Bliley Privacy Act, Sarbanes Oxley, and PCI security standards;
Minneapolis, MN
Director, IT Operations (Access Management / Service Delivery)
MoneyGram is an international, high-performance company, located in more than 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholding a culture strongly rooted in our corporate values, and committed to the communities around us.
The Director, IT Operations, provides management and direction for the Access Management team and other IT Service Delivery functions.
For Access Management/ Provisioning: the incumbent will use comprehensive knowledge of systems, applications and security controls to provide security analysis, consulting, and implementation support of systems and applications while adhering to and promoting Information Security policies. This position will also develop, maintain, and implement processes for administering user access provisioning for all platforms. They will participate in and manage the design and develop provisioning and de-provisioning processes / workflows for accounts across various internal and external systems. In addition, they will provide project managers and business units with requirements for end user security controls for new systems/applications, develop the security profiles/groups within the application, identify data stewards/approvers, develop all associated access request processes, both manual and automated, and ensure that all access levels and processes align with internal policies, regulatory requirements, and audit controls. This position is expected to be the subject matter expert for end-user security administration and will represent security administration in customer/external audits and internal meetings.
For delivery of other IT Services, the Director will manage one or more teams to implement IT Service Requests. Implementation of Service requests will be both task oriented, as individual requests are submitted by customers, and project oriented, as Development projects transition to the Operational deployment stage.
Lead, coach and provide direction to a team of access provisioning and IT service professionals. Ensures that the team is cohesive and aligned towards the same goals. Ensure that all applicable policies, procedures, standards, and best practices are followed. Provide timely, constructive verbal and written performance feedback on an ongoing basis and foster a work climate that supports high performance and teamwork.
Develop and maintain standards, procedures, and guidelines for IT Service Delivery within the areas of responsibility, including Access Management and other IT Services. Ensure compliance with IT procedures and policies, corporate policies, industry best practices, and regulatory requirements. Implement processes and tools to monitor and maintain the security of MGI’s systems and applications.
Coordinate and respond to audit inquiries. Participate in audit related testing. Ensure that Access Management administration functions and procedures meet audit controls. Participate in drafting management responses to Audit findings and remediation activities.
Act as security consultant to business units on projects to ensure appropriate Access Provisioning controls, requirements, and processes are implemented. Ensure that all systems and applications are compliant with sound security practices and regulatory requirements from an information security perspective. Work with business areas to develop new profiles/groups the various systems and applications. Partner with the business and Internal Audit on ad hoc reports as needed.
Participate on strategic planning teams to ensure we are providing low cost, enterprise solutions that align with other ITSG areas and the business. Oversee ITSG projects to support the strategic directions.
Ad hoc reporting
10+ years of experience with Information Technology with roles in increasing responsibility; 5 years of leadership experience with direct responsibility for team;
Minimum three years managing Access Management/ Information Security with a focus on Information compliance regulations, policy enforcement, and security administration;
Excellent problem solving skills and broad understanding of IT Service Delivery, including hardware, applications, and/or client/server relationships;
Ability to relate business requirements and risks to technology implementation for both security-related issues and IT Service Delivery;
Knowledge of risk assessment procedures, policy formation, role-based authorization methodologies and authentication technologies;
Strong knowledge of regulations and their implications and mitigating measures to include Gramm-Leach-Bliley Privacy Act, Sarbanes Oxley, and PCI security standards;
Demonstrated customer service skills and ability to manage client expectations;
Proven experience coordinating and responding to audit inquiries;
Proven ability to define the strategic vision and align resources to deliver on that vision;
Alignment to the corporate goals and objectives and making the correct choices from a technology standpoint that will support those goals and objectives;
Understanding of Six Sigma principles.
Understanding of ITIL principles
Experience with enterprise software delivery
Strong change management skills.
Previous experience working in a global organization in a transactional processing or similar environment for a 24x7x365 environment operating. (Required)

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Published at 21-02-2014
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