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Contract Helpdesk/Desktop Support

at Modis, Inc. in California | CA Jobs

2 years of experience with Helpdesk, Desktop, PC Support
Pleasanton, CA
Help Desk Support Account Administrator
• Handle all production database access requests by IT, including the approval process, granting, tracking and terminating access. • Handle all Client Services access requests by external clients to DCS applications.• Administer all new employee account IT access requests and termination needs companywide for internal and external users.• Perform routine internal audits to ensure all access rights are accurate and compliant.• Point of contact for external auditors related to our hire and termination process and production access requests.• Assist Help Desk during peak times with incoming calls and emails to the IT Help Desk team. • When working on Help Desk issues, work with co-workers and/or Technical staff to research issues, find solutions, and/or assign issues to appropriate IT groups for resolution and follow through to closure. • When working on Help Desk issues, determine severity and complexity of current issues and track details and status within call tracking system.• When working on Help Desk issues, set priorities for open issues and escalate issues to the correct department for resolution. • Learn new and existing hardware and software products. • Use and maintain Help Desk call tracking tools for all projects and tasks • Perform special projects that enhance the company’s service delivery capability • Participate in team projects that enhance the quality or efficiency of help desk service.• Work to further enhance business, verbal and written skills.
Required Skills and Knowledge:
• Sit/stand/walk/8-10hr/day• Lift/carry/push/pull under and over 10lbs occasionally• Keying frequency, handling, reaching, fine manipulation
Education and Experience:
• 2+ years specific experience in applications and computer troubleshooting support and/or 2+ years of customer service experience in a technical environment • Excellent verbal and written communication skills • Demonstrate customer service and analytical skills • Demonstrated ability to think through sets of complex problems, create and implement appropriate solutions • Proven ability to establish and maintain effective professional working relationships across different business units. • Ability to adapt and learn in a fast • 3+ years of customer service experience in a technical environment • Experienced using a work order tracking system

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Published at 17-02-2014
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