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Full-time Contract Help Desk Technician

at Modis, Inc. in New Jersey | NJ Jobs

Professional, PC/HD - PC/DeskTop/Helpdesk
Princeton, NJ
We have a Contract Help Desk Technician job opportunity we are looking to fill in Princeton, NJ. This Help Desk Technician’s primary responsibility will be to assist with all the IT helpdesk workload and technical issues. They will also be addressing technical issues in regards to all hardware, software, and connectivity issues.
Scope of Work:
• Help users to resolve desktop hardware and software issues, including set-up of user accounts and related administrative duties (e.g., installing, upgrading, Windows desktop software and hardware)
• Troubleshoot and resolve software and hardware related issues
• Respond to requests for technical assistance in person, via phone or electronically
• Provide remote computer and hardware setup and replacement
• Perform remote configurations and equipment setup
• Track, log and route problems/requests and document resolutions
• Maintain mobile devices including Windows Mobile, Blackberry and iPhone
• Troubleshoot basic Email and Network issues
• Possess strong verbal and written communication skills, and interact effectively at all levels within the organization.
• Experience providing technical support in person and over phone.
• Ability to work independently and show initiative to take on responsibility.
• MS Office 2010 - Microsoft Word, PowerPoint & Excel experience.
• Windows desktop OS knowledge.
• Candidate must have at least one year of experience with LAN/WAN technologies.
If you are interested in this Contract Help Desk Technician job opportunity available through Modis, please apply by sending your resume to today.

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Published at 17-02-2014
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