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Full-time Contract-to-Hire IT Call Center / Tier 1 Help Desk Technician

at Modis, Inc. in New York | NY Jobs

Skills:
Professional, PC/HD - PC/DeskTop/Helpdesk
Location:
New York, NY
We have a Contract-to-Hire Call Center / Tier 1 Help Desk Technician job opportunity we are looking to fill in New York, NY. This Call Center / Tier 1 Help Desk Technician’s primary responsibility will be to assist all corporate and remote users with technical issues. They will also be addressing technical issues in regards to all hardware, software, and connectivity issues.
The IT Call Center / Tier 1 Help Desk Technician job responsibilities include:
• Address technical issues directed to the corporate call center via email/phone using our service desk standard, LANDesk, for incident management.
• Use troubleshooting skills to address hardware, software, and connectivity issues for all users.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Maintain communications with customers during the problem resolution process.
• Perform help desk expeditor and administrative functions as assigned.
• Must possess superior customer service and communication skills.
• Experience with Lotus Notes and leading email clients, Microsoft Office Suite, and Windows OS (XP, 7).
If you are interested in this Contract-to-Hire IT Call Center / Tier 1 Help Desk Technician job opportunity available through Modis, please apply by sending your resume to Matt.Miller@Modis.com today.


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Published at 17-02-2014
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