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Full-time Field/Client Support Analyst

at Modis, Inc. in Texas | TX Jobs

Skills:
Certification, PC/HD - PC/DeskTop/Helpdesk
Location:
Fort Worth, TX
Immediately seeking a Client Support Analyst for a contract to hire opportunity in Fort Worth TX. Our client is seeking a Client Support Analyst who has primarily worked in the field and provided desktop support and some network support. For immediate consideration please apply NOW at monika.daga@modis.com
This is a contract position on a contract-to-hire basis based in our Texas region. Our preferred work location is Fort Worth TX
We are seeking candidates with a superior customer service ethic and intermediate desktop computing support proficiency.
Top 3 Technical skills, DT/LT knowledge with Windows
1. Familiar with Microsoft Infrastructure, AD, SCCM, (no packaging, or pushing images required)
2. How to use Microsoft Support tools.
3. Nice to have any experience with Service Manager
Top 3 duties…
1.Daily support of LT, DT, and multifunctional printers
2.Follow new employees to make sure assets are assigned and running properly. Track down equipment when employees leave.
3. Day trips to other facilities in Texas (Out in the morning back home in the evening)
Top 3 Projects….
Might support the deployment of rugged lap tops, but at this point it is pure support of client issues in regards to desktop, IT, and printer issues.
Benefits to this role, a well-seasoned person that is ok with the Customer driving the schedule as they will not have a manager sitting with them. They will handle tickets and schedule travel accordingly.
This will be an ever-changing scene
100% Client support
80% desk top
20% phone support
Basic Networking in conjunction with the Desk Top. Switch configuration etc,


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Published at 14-02-2014
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