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Full-time HelpDesk Support I (Att.SH)

at Modis, Inc. in Maryland | MD Jobs

Skills:
Professional, PC/HD - PC/DeskTop/Helpdesk
Location:
Chevy Chase, MD
Title: Help Desk Analyst
Term: Contract
Role of Position: Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system; Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions; Assists clients via research and problem solving; Refers more complex questions to appropriate subject matter expert. (1-3 years’ experience); Day to day will be resting, unlocking passwords, and data entry; LAN and RACF password administration would be nice, but we will train if they do not have that.
Please send updated resumes along with hourly/salary requirements to Shana Hinson at Shana.Hinson@Modis.com and contact me at 919-258-3064


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Published at 13-02-2014
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