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Full-time Help Desk Analyst

at Modis, Inc. in North Carolina | NC Jobs

Certification, PC/HD - PC/DeskTop/Helpdesk
Cary, NC
Help Desk Analyst Job in Cary, N.C.
My client is seeking a sharp I.T. professional for a Help Desk Analyst job in Cary, NC. The successful candidate will have 1- 2 years ‘support experience or Certification training in Microsoft Active Directory. Having Remote Desktop services experience, preferably Cisco VPN. This is a contract-to-hire opportunity.
This job opportunity will allow you to gain excellent experience with Microsoft Desktop Applications and enterprise level experience. You will support major Industry clients with a global presence.
The Help Desk Analyst job responsibilities include:
• 100% Phone Support of Microsoft Active Directory and Exchange Applications
• Basic Support of Mobile Devices including Android, IPhone, and Blackberry technology.
• Responding to Ticketing Issues in priority and importance
• 1-2 Help Desk Experience or Certification Training
• Experience with Phone Support in a Help Desk or Customer Service environment
• Knowledge and experience with Microsoft Applications
• Experience with Remedy Ticket System
• Problem Determination and Resolution
.Additional Information
Must be able to work in a 24 x 7 environment
What Sets Your Apart
1. Great Attitude and Willingness to Learn
2. Great Communication Skills
3. A+ or Network or MCP certified
An ideal candidate is seeking again entry-level experience in the I.T. experience. An extremely professional attitude with a willingness to gain valuable experience.
If you are interested in this or other Help Desk job opportunities available through Modis, please apply online at or e-mail or call 919-674-2117 today.

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Published at 13-02-2014
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