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Full-time Help Desk Support (Satellite, Network Operations Center (NOC)) up to $70k - Rockville, MD

at Modis in Maryland | MD Jobs

Skills:
Bachelors Degree, PC/HD - PC/DeskTop/Helpdesk
Location:
Rockville, MD
Help Desk Support (Satellite, Network Operations Center (NOC)) up to $70k - Rockville, MD
Job Duties
• Provide Desktop Support for the satellite communications networks to ensure that all networks are available to all system users.
• Document and resolve any network, system and performance problems.
• Develop and follow troubleshooting procedures in an effort to resolve problems.
• Contact users to correct and maintain network operations.
• Escalate problems as needed to engineering staff.
• Record daily network statistics.
• Open, correctly update, and close trouble tickets
• Update documentation to record new equipment installed, new sites, and changes to configurations.
• Coordinate installation and commissioning of communications equipment.
Required Skills
• Minimum 3-5yrs+ experience in Desktop and Help Desk Support
• Minimum 3-5yrs+ experience in Network NOC support (Cisco, Routers & Switches, NOC, Data, Protocols, Communications)
• Minimum 1-2yrs+ experience in Satellite Communications, VSAT is mandatory
Desired Skills
• Bachelor’s Degree or relevant work experience
For immediate consideration please send resumes to Justin.Williams@modis.com


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Published at 12-02-2014
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