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Contract Telecom Engineer

at ROI Staffing, LP in Texas | TX Jobs

Skills:avaya, cms, vector programming, dnis, vdn, trunk, ars, ecas, pbx, voip, modular messaging, document, integration, migration
Location:Houston, TX
Area Code:713

Exciting New Sr. PBX Technician Opportunity located in The Woodlands
One Year Contract Opportunity
Location: The Woodlands, TX

Purpose of Position
Manage complex phone systems and certain remote locations including station and trunk moves, CMS vector programming, voice mail, automatic call distributor (ACD), call accounting system (eCAS), and unified messaging (fax gateways and VoIP). Design and build project related phone systems and integrations across multiple new and legacy call centers.

Principal Accountabilities
Implement and tune vector programming for Customer Focus Center. Document and manage DNIS and VDN assignment.
Assist design and build of systems and integrations to support new call centers globally. (may require travel) Manage station and trunk Move / Add / Changes (MACs) for Avaya telephone systems.
Manage Cisco systems remotely for some other sites and data center integrations.
Manage voice mail system.
Manage automatic route selection (ARS) patterns to make optimal use of long distance, expanded metro and local PRIs.
Manage conference bridges, monitor inbound and outbound traffic and potential blocking, and manage/update ARS patterns as needed.
Maintain the eCAS call accounting system. Generate monthly and one-off reports as required.
Manage all associated servers; implement OS and/or application security patches as needed. Maintain highest security standards for all access points.
Coordinate with vendors for maintenance and system upgrade activities as required.
Ensure all systems are fully backed up in accordance with standards and industry best practice. Test recovery and fully document all processes and procedures.
Maintain a neat and orderly installation per industry best practice.
Pull traffic statistics from PBX and coordinate with analysts to maintain high grade of service at lowest possible cost.
Thoroughly document all circuits terminating into the PBX.
Exploit advanced features such as unified messaging and VoIP.

Background Knowledge Required for Position
Required: Certification in Avaya 8500 and 8700 phone system support, and Modular Messaging.
Demonstrated/working knowledge of CMS Vector programming.
Certification in CMS Vector programming would be a plus.
Certifications in Cisco, CCNT, CCNA, CCNP, CCIE, or similar a plus.
If you are interested in learning more about this great career opportunity please forward your resume in MS-Word format to

ROI Staffing, an established IT Professional Service Firm headquartered in Houston, TX, dedicated to finding superior Information Technology Talent provides sourcing solutions to our nationally established Private and Public sector Fortune 500 clients. Our services are flexible by design and span a wide spectrum of industries and technologies.

ROI Staffing, LP
3772 Richmond Ave
Houston, TX 77046
Phone: (713) 600-3200
Fax: 713465.4995

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Published at 13-01-2014
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